Crossroads Care East Midlands works with a training agency Handle-with-Care which provides all mandatory training for our Carer Support Workers. Our Carer Support Workers attend a comprehensive 5 day Induction and undertake shadowing with other experienced members of staff before delivering care alone.
The Induction is structured according to the requirements of the Skills for Care Common Induction Standards. This includes taught modules around:
- Working Within the Social Care Values Base
- Effective Communication for the Carer Support Worker
- Professional Development and the Carer Support Worker
- Safer Moving and Handling
- Emergency First Aid
- Health and Safety at Work
- The Safeguarding of Individuals
In addition to these mandatory requirements, the Induction also includes Basic Food Hygiene Practice and a specific module around carers’ Issues
A week spent shadowing experienced members of the care staff in supporting individuals who have a wide range of support needs. During this period, feedback on the new CSW’s progress is sought from their mentor and from service users and the appropriate support given to them by their assigned Line Manager. Shadowing allows a controlled and observed opportunity for knowledge and skills gained during the first week of the Induction to be put into practice.
All Carer Support Workers are supported to complete NVQ 2 and 3 in Health and Social Care.
Management staff are supported to undertake diplomas and degrees in Health and Social Care as well as other professional qualifications to provide the expertise required to run an effective business. Certificates and diplomas in Health and Social Care are also open to those Carer Support Workers who express the ambition to develop their careers within the organisation.